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Terms and Conditions
1. Prices
The prices shown on our website include 21% VAT. Prices do not include shipping and handling.
Transport costs are under Transport below and FAQ.
Galaxy Kayaks reserve the right to change prices listed on our website without notice. We also reserve the right to change the equipment, finishes and specifications of the kayaks, packs as well as the accessories on our website without notice.
2. Payment methods
There are several ways to buy our products:
From our online store on the website; the easiest and fastest option.
1. You choose the products, colors and accessories, and add to your cart as desired.
Shipping prices shown in cart are provisional until you provide your address.
2. Open the basket and select confirm, check your order and proceed to go to one of the following options:
- Already registered? Click the link to be identified
- New customer?
Fill in the client form with your email, password, full address, and at least one phone number for delivery.
For a proper invoice we also need an ID number. When you click “Save” at the bottom of the form, your data is saved and total price is set according to the delivery destination.
3. Please review your order, delivery, and select a payment method below:
Payments by credit or debit card via Redsys
Redsys has one of the fastest, safest and advanced e-commerce platforms of the industry. It offers a Secure Authentication System which is a consolidated solution to offer cardholders secure authenticated payments when shopping on-line, with a wide choice of methods. Simply enter your card details and pay with confidence.
Payment by Paypal
Payment is made directly when you confirm in the secure Paypal page. When payment has been made we are notified automatically, then you will receive a confirmation email.
We will then proceed to prepare the shipment of the order. All orders are prepared for dispatch within 24 hours of payment confirmation.
Payment by bank transfer
Once the order is confirmed, we will send you the following information:
- Order reference number
- Total to be transferred
- Transfer bank account details
To expedite the shipment of your order, you can send us proof of payment.
If we do not receive a bank transfer receipt, we will reserve your products for 3 days. On receipt of payment or proof of payment we proceed to prepare the shipment.
Payment upon delivery (cash)
If you choose to select “Cash on Delivery”, we will send your kayak immediately and you make full payment upon delivery directly to the transport company.
This option includes a surcharge of 5% of the total value of the order (including shipping).
Using this method, your goods will be dispatched within 24h/48h from the time of your order. We will send a confirmation email with the tracking number. From the moment of dispatch, it will be delivered in approx. 48 to 72 hours in the Spanish peninsula and 5 to 12 days for the Islands.
By email or phone
Contact us by email: Info@galaxykayaks.eu
Or by phone: +34, 952 KAYAKS
Indicating the following information:
- Full details of your order (kayak model, accessories, color, optional extra equipment, size etc.).
- Full name.
- Address where you want to receive the shipment, and contact telephone number for delivery.
What happens next:
We will contact you to inform you of the availability of the item or items you want to buy.
We send you an email with the order details and payment options.
24 hours after receiving payment, we proceed to dispatch your order. You will receive it within 48-72 hours from its dispatch in mainland Spain and 5 to 12 days to the Islands.
3. Transport
All the kayaks that we send have transport insurance included. Therefore, when the customer gets a kayak, they have 24 hours in order to review it and find possible transport damage.
When the transport agency delivers the kayak, they will ask you to review the product to see if it’s in good condition before signing. If you do not have time to review it then and there, sign the delivery form as “TO BE REVIEWED”. You will have 24 hours to review the product and claim any transport damage.
If you find any serious deterioration you should contact us immediately, so that we can make a claim to the transit agency in time.
4. Returns
Customers can return an item within a period of 30 days from the date of purchase. A refund will be made if the item has not been used and still has its original packaging. Shipping costs of returning an order will be assumed by the customer.
5. Warranty
Kayaks sold by Galaxy Kayaks have a 3-year warranty! You must keep your proof of purchase receipt and present it if making any claim.
The warranty covers damages to the hull of the kayak and manufacturing defects, not the effects arising from improper use of the kayak. The accessories that come with the kayaks are not covered in the warranty.
6. Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.
7. Limitation of liability
Kayaking is an activity that can be dangerous and can cause serious injury or even death. Galaxy Kayaks will not be responsible for any accident or mishap occurred during the use of the products it sells. It is the responsibility of the customer, to be physically and technically able to use the products sold by Galaxy Kayaks. Galaxy Kayaks does not assume any responsibility for any of its products sold.
Kayak Safety: Get qualified instruction for the type of craft and equipment you will use, and follow safe practices.
In addition:
- Never go kayaking alone
- Never go out without a personal floatation device
- Obtain certified first-aid training
- Wear appropriate clothing and dress for weather and water conditions
- Never leave without checking all your equipment
- Never go out in dangerous conditions
- Never paddle in flood conditions
- Never leave without checking the weather conditions
- Be aware of river water levels, tidal changes, dangerous currents, underwater hazards, and weather changes
- Always notify friends and family of where you go and how long it will take
- Make sure your mobile phone is well stored in a waterproof bag
- Always take a radio with you to communicate with fellow paddlers and the coastguard
- Always take all necessary safety equipment: knife, flashlight, whistle, radio etc
- Never go without necessities like water, sun cream, a hat, sun glasses and some high energy food (like an energy bar)
By accepting these Terms and Conditions you understand that paddling involves certain risks including but not limited to the risk of serious injury or death. You freely agree to assume full responsibility for the risks involved.
8. Privacy Policy
On this website, owned by Galaxy kayaks, we ensure full protection of personal information provided by our users.
In accordance with the provisions of Law 15/1999 of Data Protection, we inform you that the personal data provided via application forms on this website or through emails, can be incorporated into a file of personal data registered with the Spanish Data Protection Agency, with the purpose of collecting the personal data that is obtained through the contact forms available on the website of the company.
By sending forms to this website, the sender gives his consent to be included in the above mentioned files. Likewise, we inform you that from this site we may be collecting IP addresses of users, which will also be treated according to current regulations.
Your details will not be disclosed to third parties without your consent. Galaxy Kayaks will respect the confidentiality of their data at all times, as under the Law 15/1999 of 13 December on Personal Data Protection (LOPD).
At any time you can enforce your rights of objection, access, rectification, cancellation and opposition of the authorization without retroactive effect on the terms specified in the Organic Law 15/1999 on Protection of Personal Data in accordance with the procedure established by law. These rights can be implemented by emailing director@galaxykayaks.eu
9. Copyright
All content included on this site such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is property of Galaxy Kayaks or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Galaxy Kayaks and is protected by international laws.
This site or any portion of this site may not be copied or reproduced, duplicated, sold, visited, resold, or otherwise exploited for any commercial purpose without express written consent of Galaxy Kayaks.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Galaxy Kayaks and our affiliates without express written consent. You may not use meta tags or any other hiddentext utilizing Galaxy Kayaks name or trademarks without the express written consent of Galaxy Kayaks.
